Shipping policy
Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
- Orders are processed within 1–3 business days after payment has been confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During high-demand periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times within South Africa are:
- Major Cities: 2–5 business days
- Regional Areas: 3–7 business days
- Remote Areas: 5–10 business days
Delivery times are estimates and may vary depending on your location and courier delays beyond our control.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery address and selected shipping option.
We may occasionally offer free shipping promotions, which will be clearly indicated on our website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS so that you can monitor your delivery status.
Incorrect Shipping Information
Please ensure your shipping address and contact details are correct before completing your order. We cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.
Delivery Delays
While we work hard to ensure timely delivery, unforeseen circumstances such as weather conditions, courier disruptions, or peak shopping periods may result in delays.
Damaged or Missing Orders
If your order arrives damaged or if items are missing, please contact us within 48 hours of receiving your package so that we can assist you promptly.
Contact Us
If you have any questions regarding your order or shipping, please contact our support team and we will be happy to assist you.